Shell Belle Couture | Privacy Policy

We are committed to protecting your personal privacy and, in accordance with UK Data Protection law, we uphold strict security procedures for the storage of your personal information.
When you place an order we collect your name, e-mail address and mailing address. We may record which products you are interested in and which products you purchase.
We also monitor customer traffic patterns, which enables us to improve the service we provide.
This information is used to process orders and to provide a more personal shopping experience. We will not use your personal information for any other purpose except to notify you of our special offers.
We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy.
Your privacy is of vital importance to us. Accordingly, Shell Belle Couture Ltd (referred to as “ourselves”, “we”, “us”, and “our”) have developed this Privacy Statement for our website (https://shellbellecouture.com). It governs the privacy of our visitors (referred to as “user”, “visitor”, “you”, and “your”) who choose to use it. For purposes of the General Data Protection Regulations, Shell Belle Couture Ltd is a controller.
This policy outlines the procedures we follow to collect, process, store, and protect our user’s personal information. We provide guidance for the requirements and obligations of the user, website and website owners. Users are requested to read this Privacy Statement carefully to understand our practices regarding your personal information and how we may use your personal data.
This Privacy Statement is applicable to all visitors to our website and should be read in conjunction with our website Appendix ‘Terms and Conditions’. By visiting or using our website or services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

YOUR PERSONAL INFORMATION
Shell Belle Couture Ltd collects some of your personal information when you use our website. We collect your personal information when you make a purchase, sign up for our newsletter, create an account and when you contact us. We ask you to provide your personal information such as your first name, delivery address, email address, telephone number (strictly for delivery purposes, we do not engage in telephone or text marketing) and location (country). You provide this information on a voluntary basis and we only use this to provide our products and services.
We may collect further information about you during your visit to our website and the completion of your transaction with us. We will notify you on our website if we need to collect further information about you. We automatically collect your log information i.e. IP address, browsing data and device information.

USE OF YOUR DATA
Shell Belle Couture Ltd will use your information to enhance your experience, complete your purchase/delivery and provide communication if you have signed up for our newsletters. We will also use your information to, provide you with our products and services, monitor trends, process transactions, identify you and authenticate your details, improve and personalise our services, provide customer service, research and manage your account.

LEGAL BASIS FOR PROCESSING
We process your personal data to fulfil our contractual obligations to you. However, when you sign up to our newsletters, we rely on your consent to process your personal information.  If we ask for any personal information for secondary purposes e.g. marketing, we will ask you directly for consent or provide you with an opportunity to decline or opt out. If you decide to withdraw your consent for the processing of your personal information (after accepting or opting in), simply contact us on love@shellbellecouture.com at any time.

STORAGE OF YOUR INFORMATION
We have security measures in place when we store your personal information. We will store the personal information you provide to us in order to fulfil your order. We may keep your personal information for purposes of complying with legal obligations such as tax laws. If we no longer require the personal information to provide the services to you, we will delete that personal information.

WHO WE SHARE YOUR INFORMATION WITH
We may share your information with third-party suppliers who are working on our behalf and require access to your information to carry out billing and payment processing, order fulfilment and customer service. Our providers are carefully selected and we enter into applicable data processing agreements with such third-party suppliers to use your personal information only as necessary to provide services to Shell Belle Couture Ltd.
All third-party suppliers associated with us have their own privacy terms and terms of service covering the personal information you provide to complete your transaction. As soon as you leave our website, our policies no longer apply. We highly recommend that you read the third-party company’s policies to understand their processes and treatment of your information.

PAYMENT INFORMATION
When you complete a purchase using our payment gateway, it will be processed by SagePay. We highly recommend that you read SagePay’s privacy policy to understand their processes and treatment of your information, you can find more information at sage pays website. Please note your payment details are not visible to us in full and are not stored.

USE OF COOKIES
Our website uses cookies to identify your computer and recognise you from other users. Shell Belle Couture uses cookies to improve your user experience by “remembering” you.
This is done to help you to move around the website easily and ensure you have access to the features and information available that you need. Cookies are also used by us to provide information about how the website is being used.
This enables the website to carry out the functions set out in the ‘What is a cookie?’ section see below.

WHAT IS A COOKIE?
A cookie is a small file which is downloaded onto the devices you use to access our website, such as your computer, tablet or smartphone. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. Cookies are sent back to the website each time you re-visit it, enabling the website to retrieve and read the information held to “remember” you and /or your devices. A cookie cannot read data off your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted. More information on cookies and their use can be found at www.allaboutcookies.org.

WHY WE USE COOKIES
When we collect information automatically, we and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels and other similar tracking technologies. We use these technologies to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences. As we adopt additional technologies, we may also gather information through other methods.
We also use cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a particular marketing email.
We have also included third-party links to social media sites for Facebook and Instagram on this website.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. You can also manage the use of Flash technologies, including flash cookies and local storage objects with the Flash management tools available on Adobe’s website.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
We may periodically update the cookies we use and our Cookie Policy, and you should revisit this page if you wish to keep yourself informed.

YOUR RIGHT TO YOUR DATA 
You have certain rights to your personal information including the right to access data we hold about you, to correct information we have on you, to request that we restrict the way in which data is processed about you, to delete your data, to object to the processing or to request data portability rights. Please contact us at love@shellbellecouture.com if you wish to exercise any of these rights.

EXTERNAL LINKS
Our website may contain links both to and from other websites. We take all the necessary steps to include safe, quality and relevant links, however, we cannot guarantee or verify the contents of the external websites. You use all external links at your own risk and we recommend that you use appropriate caution. We do not accept responsibility or liability for any damages or implications caused by visiting linked websites.

SECURITY
The security of your personal and sensitive information is of utmost importance to us. We protect your information by taking appropriate precautions and using accepted industry standards; both during transmission and once we receive your data. All of your sensitive information is secure and encrypted by Sagepay/Opayo which we use as a terminal for all payments. Your details are not visible to or stored by us in line with UK Trading Laws. We follow accepted industry standards to prevent any loss, disclosure, access, alteration, destruction or misuse of your personal information. Please note that no method of transmission of information over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, however, we cannot guarantee absolute security.

DISCLOSURE
We reserve the right to disclose your personal information to third parties to comply with legal obligations or to address violations of our terms and conditions. 

EMAIL NEWSLETTER
Our website operates an email newsletter program which is used to inform our subscribers about the products and services we offer. You can subscribe using our online automated process at your discretion. We may manually process some subscriptions although we will always obtain your consent before doing so.
Subscriptions are taken and held securely in compliance with the relevant laws, legislation and regulations. We do not pass any of your details to third parties. Email newsletters published by our website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. The activities we track can include when you open our emails, forward the emails, click links within the email content, times, dates and frequency of activity and purchasing. We use this data to enhance future email newsletters and supply you with more relevant content based on your activity.
Our subscribers are allowed to unsubscribe at any time through our automated system. This process is detailed at the footer of each email newsletter. If an automated un-subscription system is unavailable, we will provide clear instructions to follow so you can successfully unsubscribe from our email newsletters. 

CHANGES TO OUR PRIVACY STATEMENT
Shell Belle Couture Ltd reserves the right to make changes to our Privacy Statement and Cookie Policy at any time and will post updated terms on its website. In the event of material changes, we will provide a notification here or on our homepage so you are fully aware of our policies. Any amendments take effect as soon as it is posted on this page. Please read this Privacy Statement regularly to ensure you have a full understanding of our procedures.

CONTACT US
We are always here to help you. If you have any questions about our Privacy and Cookies Policy and the practices outlined within this, please contact us via email at love@shellbellecouture.com
If you are unhappy with the way we use your personal information, you have the right to raise a complaint with the data protection supervisory authority. The UK’s supervisory authority is the Information Commissioner’s Office (ICO) and their website is accessible at https://ico.org.uk/. 

Thank you for visiting our website. This Privacy Policy was last updated on [20/08/24] any questions please don’t hesitate to email.