Shell Belle Couture | Deliveries & Returns

Shell Belle Couture is delighted to offer Complimentary Shipping on all Worldwide Sales along with Complimentary Packaging.
All items pre-ordered are dispatched within 3-4 weeks, and stock items within 3-5 working days & usually get to their destination within 3-5 days unless it is a remote area.
UK deliveries are the next day from dispatch (if in stock).
Please contact us if you require an urgent delivery & we will do our best to assist you.
All of our orders are beautifully wrapped in tissue and packaged in our signature Shell Belle Couture chocolate box-style boxes with ribbon ties.
Please note the signature box is ready for gifting & does not include invoice details. Please retain your Invoice/Order Confirmation that you receive via email as we do not include this in the parcel to enable us to follow our Sustainable ethos & enable Gifting.
Your order is placed in an outer box for shipping & protection.

REFUNDS & EXCHANGES
Our Shell Belles love our beautiful pieces & we are proud to share with you that we have under 1% returns.
In the unlikely event you wish to return your items please email us for return details at love@shellbellecouture.com equally please don’t hesitate to contact us before ordering with any queries, we love to hear from our Shell Belles!

RETURNS GUIDELINES
We hope you will love your Shell Belle Couture order, but if for any reason you would like to return your item/s they can be returned for exchange or refund provided that the guidelines outlined below are observed. Please note, that this policy does not include items purchased in the sale or that have been requested to be personalised. Return costs must be borne by yourself & are non-refundable.

ONLINE RETURNS
Please contact us to authorise your return within 28 days of receipt of the goods. You can contact us by email at love@shellbellecouture.com please reference your order number & reason for return.
We recommend that any returns be sent to us by registered post using a tracked & signed method to ensure receipt. Please retain proof of postage. Responsibility is borne by the sender until the goods are physically received back at our head office.
We cannot be held responsible for goods lost in transit.
The cost of returning any items is the responsibility of the persons returning the item & is non-refundable.
Goods should be returned unworn & packaged as per the original order with all tags in place, folded & wrapped in the original tissue paper & inside the original unmarked gift box.
All items should be returned in the original cardboard outer carton which protects the gift box. If this is not possible then an alternative cardboard outer may be used.
Please take care with unpacking & repacking. Please also ensure that briefs & Swimwear are tried on over your lingerie – we will not accept returns on lingerie that have been worn or are returned in a non-perfect condition.
Your return should include your order details so we can identify the return quickly & efficiently. In the case of gifts, please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays in processing the return. Goods must be received by head office within 14 days of the authorisation being granted.

INTERNATIONAL RETURNS
Please note that any international customs duties & taxes paid are not the responsibility of Shell Belle Couture and may vary according to the country regarding goods being received or returned. Duties & taxes are not refundable by ourselves & you will be refunded the product cost only.

EXCHANGE
Subject to stock availability, we will exchange eligible items that are returned to us within 28 days. In cases where we are unable to provide an exchange, we will first offer a credit note. The new item will be shipped to you after the returned item has been received by us & checked.

REFUND
If you wish to receive a refund for returned items, eligible items need to be returned & reach us within 28 days of being received by you. Please note that refunds can only be made to the card or method originally used to pay for the order, refunds will be made immediately upon receipt of goods eligible but may take up to 30 days to appear in your account. This is outside of our control. Shipping fees cannot be refunded.

FAULTY GOODS
Please note, that returns of faulty items will only be accepted if the goods were faulty when delivered. We at Shell Belle Couture make every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt & any items deemed to be subject to fair wear & tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our washing instructions have not been followed. We will replace a faulty item if a replacement is in stock & available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase & any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days & are subject to regulations.

SALE ITEMS
Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases & the conditions set out above will not apply.
Refunds & exchanges are made approximately one week after receipt of goods to allow for inspection. Customers who have paid by credit card will have their account credited. We will not make refunds to a third party. As soon as we receive your returned goods we will process your request. Replacement goods will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.
E- Gift Cards cannot be exchanged for cash.

UK DELIVERY
Our complimentary UK delivery is guaranteed the next working day to most of the UK (including the Channel Isles).
We use Royal Mail Guaranteed Delivery & will require a signature.
Your confirmation of dispatch email will include your tracking number.

INTERNATIONAL DELIVERIES ONLY
This information is only relevant for International deliveries made outside of the UK.
Please ensure you complete the address form correctly including all relevant area codes & telephone numbers strictly for delivery purposes, your telephone number will not be retained and we don’t use telephone or text marketing.
For our Worldwide Shipping, we use both Royal Mail Tracked & Signed International Deliveries for the majority of deliveries & DHL/Fedex International & all will require a signature.
Estimated Delivery Times from dispatch which is within 3 days of receiving your order if in stock or 3-4 weeks if pre-ordered:

UNITED KINGDOM NEXT WORKING DAY
EUROPE 1-3 WORKING DAYS
USA 3-5 WORKING DAYS
REST OF WORLD 3-7 WORKING DAYS

*Please note, whilst the majority of deliveries to International destinations are fulfilled in 3-5 days, in certain circumstances, deliveries to countries further afield (such as Australia, Russia, China & the UAE) may experience a short delay. All deliveries to these countries should be fulfilled within 7 days.

PLEASE NOTE
Please note the delivery times are a guide only & do not take into account possible delays caused by payment authorisation.
Estimated delivery times are to be used as a guide only & commence from the date of dispatch.
We are not responsible for any delays caused by destination customs clearance processes or charges applied via third-party country Customs & Duties.
We are unable to redirect orders once items have been dispatched.
When ordering from the Shell Belle Couture Online Boutique items will arrive wrapped in one of our luxurious signature boxes ready for gifting.

Please email us at love@shellbellecouture.com if you have any queries. Please email us at love@shellbellecouture.com if you have any queries.